Customer & Supplier Management for Forward-Thinking Organisations

Founded in 2018, Brooklyn Vendor Assurance (BVA) is a cloud-based SaaS platform designed to automate and scale Vendor Management best practice across the enterprise.

Our revolutionary approach coined “VendorOps” eliminates the cost, time and complexity of traditional point tools, enabling our clients to deploy in weeks whilst realising step-change improvements in Supplier Relationship, Contract, Risk, Compliance Management in months.

Our market-leading clients span numerous verticals including Financial Services, which utilise the solution to address specific use cases. Our clients use BVA to seamlessly coordinate and digitise all activity across Procurement, Vendor, Contract, Service, Risk, Compliance and Sustainability teams, empowering them to know what needs to be done next, with which suppliers, to achieve transformational results.

Capabilities

We enable individuals and teams to transform by maximising value for money at lower risk, through best-practice-aligned deal delivery post-contract across all commercial relationships.

Key Products:

• Brooklyn Contract Management:

  Brooklyn Contract Management automates and streamlines the work of managing Customer-Supplier performance against contracts and obligations. Automate the review processes for obligations, deliverables, and responsibilities, across an immutable audit trail.

  • Smart Onboarding At Scale
  • AI-Generated Metadata Extraction
  • Digitised Contract Audit and Assessment
  • Contractual Compliance Heatmapping
  • Smart Planning and Collaboration
  • Automated Obligation Tracking and Alerts
  • SLA and OLA Performance Processing
  • Consistent Customer, Supplier and Sub-Supplier Compliance
  • Advanced Contract Segmentation
  • Automated Activity Tracking and Auditing
  • Multi-Contract Hierarchies
• Brooklyn Relationship:

  Brooklyn Relationship provides a process-based approach, driving operational best practices for managing Customer-Supplier relationships.

  • 360-Degree Overview
  • Digitised Management Framework
  • Automated Surveying
  • Embedded Company Policy and Governance
  • The Ultimate Relationship Timeline
  • Automated Reviews
  • Instant Contract Performance Analytics
  • Three-Tier Management
  • Customer/Supplier Scoring
  • Centralised Contractual Information
  • Designated Action Tracking
  • Smart To-Do List
• Brooklyn Third Party Risk Management:

  Brooklyn TPRM has an integrated approach streamlining the whole risk lifecycle, from risk assessments pre-contract to monitoring ongoing third-party risk post-contract award at the front line. So often overlooked, allow your organisation to actively manage third-party risk beyond surveying and throughout the life of the contract.

  • Centralised Third Party Risk Management
  • Integrated Third Party Risk Modelling
  • Risk Mitigation Planning & Tracking
  • Audited Third Party Risk Logs
  • Automated Third Party Risk Assessment and Control
  • Simple Third Party Risk Capture
  • External Response Management
• Brooklyn Compliance:

  With ever-changing regulations, it is essential to have an adaptive policy compliance engine to ensure your business is always fit for audit. Brooklyn Solutions' Policy Engine manages your compliance across multiple regulatory environments to iterate the solution in response to organisational and global industry needs. Maintain an immutable audit trail providing full transparency with Brooklyn Solutions.

  • Templates and Frameworks suited to your Industry and Regional needs
  • Orchestrate your Compliance Engine
  • AI-Powered Contract Analysis tailored to your Industry
  • Leverage Expertise within your organisation
  • Manage Regulatory Change across your Supply Chain
• Brooklyn ESGa+:

  Brooklyn Solutions is here to help you rise above the noise and meet today's increased public scrutiny.

  • Add an a+ to your ESG - Easily monitor your customer/supplier base aligned to your ESG rating requirements. Using Brooklyn Solutions’, automate the process, consolidating fragmented standards into a simple score and effortlessly drive informed ESG strategic decisions. Brooklyn ESGa+ is 100% dedicated to ESG rating and gaining transparency across your supply chain or customer base.
  • Simplified Scorecard - Customer-Supplier ESG scores are simplified and represented represented in an easy-to-understand scorecard. Make strategic decisions based on intelligible and transparent information.
  • Reduce Risk with Automation - Capture ESG-related risk based on automated parsing and scoring of supplier assessments and third-party data. Highlight the critical risks and issues — even compose the rules that recognise these situations yourself, as an end-user — allowing you to identify and isolate areas of focus quickly and easily.
• Brooklyn Assessment Frameworks:

  Augment your existing resources at scale. Remove the stress of assessing your customers or suppliers on a regular occurrence. With our Digital Assessments feature, gain access to our series of automatically triggered surveys using our library of curated and best practice-aligned content to minimise risk and create value across your entire supply chain.

  Brooklyn’s Digital Assessment Framework reduces extensive manual customer/supplier management workload by introducing automated assessments via standard use cases, such as:

  • Due Diligence
  • Periodic Risk Assessments
  • Digital Business Reviews
  • Embedded Company Policy and Governance
  • CapturingPre-Meeting Content Capture
  • Periodic Process Refresh Follow-Ups
  • Strategic Innovation Forums
  • Regulatory Compliance Checks
  • Cyber Threat Impact Assessments
  • Large Scale Engagement

Product

		Contract obligation management Retain real-time visibility and collaboration across your customer base. Digitise your contracts, highlight obligations and segment responsibility between you and your customer/supplier with our automated Smart Onboarding Engine (SOE).
SLA & KPI performance management Ensure you are providing the best service to all your customers. Track and monitor your performance across your customer base, creating actions to optimise your service without wasting resources.
		Third Party Risk & Compliance satisfaction Comply with the ever-changing regulations and monitor risk through our easy-to-use risk dashboards. Provide your customers will a compliance guarantee.

Customer References

Selected Customers